Most items are held in stock and are made & shipped within 1 working day.

Some items eg certain sizes, colours may be processed to order and will need a 2 day lead time. Please see listings for more details.

Handwriting items - can take 2-3 working days to be made before they are shipped. We recommend with 24hr / Express delivery you need your item for a particular date!

We have 3 delivery services for you to choose from once your order has been made:

Standard delivery - £3.90
Tracked 48hr shipping service

24hr (1st Class) £4.95

Express Shipping Service - £8.95 Special Delivery, usually delivered by 1pm the next working day after your order has been shipped.

Handwriting items may require up to 3 days processing before they are sent on your chosen shipping service.

We use Royal Mail as our UK delivery provider. 

If we are sending a large parcel or something that needs to go very quickly we may use a courier company such as FedEx.

You can track your order once it has been shipped via the shipping number in your Dispatch email.

For International shipments they will be delivered by your local delivery service. 

DELIVERY SCHEDULE

We aim to dispatch all orders within 1-2 working days - if this is not possible, we will inform the customer via email (where possible)

January - November: Most orders placed before 1 pm, Monday - Friday (excluding public holidays) are dispatched on the same day. Any orders placed after 1pm will usually be sent out the next working day.

There will then be an estimated delivery time of 2-3 working days (Standard Delivery) unless this qualifies for a Next Day Delivery Service.

Handwriting Items: Please allow 2-3 days before dispatch for your item to be made. This will then be shipped on your chosen delivery service.

We print items to order. In the event your item is not in stock, we will email you with an approximate dispatch date, offer you an alternative or give you the option to cancel the item if you would rather not wait.

• We will post to the address given by you when you place your order.
• An automated email will be sent out to you to inform you that your order has been received and is being processed. Please allow 3 working days after this email before requesting to track your parcel.
• If you need your item by a specific date then please let us know when ordering and we will let you know if your order will reach you by then. We will also advise you on the best postage service for your needs.
• Delivery timescales are based on Royal Mail and our courier services and are subject to their terms and conditions.
• Items returned to us undelivered will incur a re-delivery charge payable in advance of re-delivery. The original postage will not be refunded.
• Our working days are Monday to Friday excluding UK public holidays. Please note that our offices close at 4pm on Fridays.
• All items are delivered by post; unfortunately it is not possible for you to collect your item.
• Please check your email in the days following your order in case we need to contact you to confirm your address details or make any amendments to your order etc.

OUR PACKAGING

All Rock On Ruby sweatshirt, T-shirts and make up bags are packaged in our recognisable striped paper bags before they are shipped in our sturdy paper mailing bags. The inks on our paper mailing bags are water based and the paper is fully recyclable. 
We made the switch to these paper bags in 2017 and since then are proud that we have since used over 200,000 less plastic bags in our packaging* (as of 2022)

• Some sale items may be shipped in plain white biodegradable mail bags.
  
  The biodegradable bags are designed to break down within weeks.
  
  The bags are completely opaque and 100% biodegradable. Each bag has a double glue line to allow the bag to be used again!

Our paper packaging (used to ship sweatshirts) is produced using FSC approved paper.

How your item will be shipped:

T-shirt: Striped Paper Bag and Compostable or biodegradable mail bag. Or paper bag!
Make Up Bag / small accessories - Striped paper bag and brown envelope
Sweatshirt - Striped Paper Bag and Paper bag
Hoodie - Striped Paper Bag and Paper bag
Mug - White cardboard box and Compostable or biodegradable mail bag

Short answer? Yes! All full priced, non-personalised items will be valid for a refund.

Non-refundable items include:
- Personalised items
- Custom items
- Sale items

Returns Policy - Ts and Cs

All Refund requests MUST be made by email within 7 days of the item being delivered.
All returns must be received within 28 days of receipt.

As our items are handprinted or embroidered to order, we kindly ask that returned products are in absolutely new and unused condition for a refund.

Under the Distance Selling Regulations, the buyer is under obligation to take Reasonable Care of the items whilst in their possession. We request that items are returned with their original packaging, with any labels, within 28 days.
*Any items that do NOT arrive in a re-saleable condition, or in a timely manner will be sent back to the Buyer. 

Returns will only be accepted and refunds or exchanges offered, if items are returned to us unused and unwashed, in their original condition with tags intact, free from any marks (e.g. make-up, deodorant, fake tan) or odours (e.g. perfume or cigarette smoke).

Sizes are approximate and as described by our manufacturers' guidelines, therefore it is the customer's responsibility to ensure they choose the correct size based on the sizing guidelines.
If you are unsure you can contact us via email and we will happily advise further.

Faulty items:

Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately within 7 business working days after your package arrives, as we will be happy to replace it accordingly or refund the price of the item once it is returned to us. 

Once we have received your returns: Please allow 5 working days for your refund to be processed. Refunds will be credited against the card used in the original purchase or sent back to your Paypal account if this was the method used. Please allow 5 to 7 working days for any funds to show back in your account - this is dependent on your bank provider.

International Orders - Exchange rates can fluctuate! Payments and refunds may be affected by this as we do not have any control over when funds are cleared.

Postage and Packaging

Postage is non-refundable unless the item you have received is faulty.

When returning your parcel to us, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot provide refunds or exchanges on products that are lost in the post when being returned back to us. The cost of returning the item to us is the buyers responsibility except where the goods are faulty and are being returned for an exchange.

In the event that you receive an incorrect item, we will happily cover your return postage costs up to a maximum of £3.95 - You will be refunded the amount shown on your postage label. We ask that a proof of postage receipt is obtained for your records so we can complete your refund in the event that the parcel is lost on its way back to us. You can choose to send back the item via tracked/recorded delivery but any extra costs (over £3.95) will be the responsibility of the sender.

Next Day Delivery Postage:

Please Note: Where parcels are returned to us by our courier company (due to being refused or where the carriers have been unable to make the delivery) there will be a return postage charge of £4.95. This only applies to Next Day orders or International.

Delivery postage will not be refunded for parcels that are refused or where the carriers have been unable to make the delivery.

Custom Made Designs and Personalised T shirts / Tops

Personalised items or items with additional personalisation are non-returnable and not eligible for exchanges.

As stated on the web site and throughout the checkout process, Personalised orders may not be changed or cancelled once submitted as they are made to customer specifications.

We hope you understand our need to keep our costs at a minimum and our turn around times fast, in order to continue to provide you with the best value in the printing industry.

Please allow 3 working days before dispatch. Your parcel will then be sent out on your chosen delivery service.

For personalised items:

• Returns are only accepted where the fault is ours.
• In the case that you do receive a faulty personalised item, we must ask that this is returned to us or an image sent before we can send out a replacement.
• Personalised / custom printed items that are produced on special customer request, are exempt from the right of withdrawal (replacement).

Sale Items:

Sale items are sold as seen. All sales are final. Some Sale items will be slight 'Seconds', please see the description for any faults.

Exchanges:

As avid online shoppers ourselves, we know it can be tricky to get the right sizes. We always try to describe items accurately, provide images and follow manufacturers guidelines.

If you would like to exchange an item in your order, there are two options:

Express Exchange - Place a new order for the items that you would like. Send back the unsuitable items within the next 7days. Once we receive these, we will issue a refund for the returned items.

Standard Return - Return the items to us and once we receive them we will contact you to take payment for postage to re-send the items (£2.99).

You can return items to us on any service that you choose. We simply ask that you obtain proof of postage. Please take into account delivery times if you require your items for a particular date, we would recommend the express exchange.

Other Information

Missing Items  - We must be informed of any Missing Parcels within 7 days of dispatch. 

• Most orders placed before 12:00pm, Monday - Friday (excluding public holidays) are dispatched on the same day. Any orders placed after 1pm will be sent out the next working day unless they are Personalised Items.
• We can often dispatch orders received after 12:00pm and before 3:00pm Monday - Friday (excluding public holidays) on the same day by arrangement if you speak to us.
• We will post to the address given by you when you place your order.
• An automated email will be sent out to you to inform you that your order has been received and is being processed. Please allow 1 to 3 working days after this email before requesting to track your parcel.
• If you need your item by a specific date then please let us know when ordering and we will let you know if your order will reach you by then. We will also advise you on the best postage service for your needs.
• Delivery timescales are based on Royal Mail and courier services and are subject to their terms and conditions.
• Items returned to us undelivered will incur a re-delivery charge payable in advance of re-delivery. The original postage will not be refunded.
• Our working days are Monday to Friday excluding UK public holidays. Please note that our offices close at 3pm on Fridays.
• All items are delivered by post; unfortunately, it is not possible for you to collect your item.
• Please check your email in the days following your order in case we need to contact you to confirm your address details or make any amendments to your order etc.
  
  

Questions?

Let us know! You can email us at supportsquad@rockonruby.co.uk 
Our offices are open from Monday to Friday (8am - 4pm) 

HOW TO RETURN AN ITEM TO ROCK ON RUBY CLOTHING

How Do I Make a Return?

It's Simple! Please email us at supportsquad@rockonruby.co.uk to request a return (Personalised items are non-refundable) or fill out the contact form on our Contact us Page.  we will then send you more info on how to return your item for a refund.

Please see our Refund Policy to see if your items qualify for a refund.

Items must be returned in a new and unused condition with the tags still attached.

Once your return has been accepted, please send your returns to:

Returns At Rock on Ruby
1st Floor, Tottington CC
Royds Street
Bury
Gtr Manchester
BL8 3NH

Unfortunately, we do not currently offer a free returns or collections service, any items that are to be returned are the buyers responsibility until they reach us. 

Returns Tips! Keep your return postage costs as low as possible :-)

Make Up Bags / T shirts and Pyjama Sets should be able to be packed flat (into an A4 envelope) and returned as a large letter.
Sweatshirts and Dressing gowns shuld be able to be returned as a small parcel.

We'd recommend sending your item tracked or obtaining a certificate of postage. 

Related articles:

Returns Terms and Conditions

This website is owned by Rock On Ruby (hereafter “Company”) , whose registered office is at 1st For Tottington C.Club, Royds Street, Bury, BL8 3NH, to info@rockonruby.co.uk Company VAT registration number is 231470244.

THE FOLLOWING TERMS AND CONDITIONS OF USE AGREEMENT (hereafter "Terms") governs your use of our web site (hereafter "web site"). It is vitally important that you read the Terms carefully, as your use of the web site will automatically constitute your agreement to be legally bound by the terms and conditions set out herein. These Terms also govern your use or purchase of the products/services provided through or in connection with the web site (hereafter "services"). Each time you use our services, you acknowledge that you have read these Terms and agree to be legally bound by them. If you do not agree to be bound by these Terms, you may not use the web site(s) or the services provided by Company through its web site(s).

The following words used in these Terms shall have the following meanings:

• "Company web site" shall mean all web sites on which Company provides products and/or services.
• “Personal Information” shall mean all data and/or information provided by and about User, including e-mail address (es), name, address, credit card, or other payment information, etc.;
• "Company User" shall mean all Users of the Company web site(s) and services.
• "Company Products and Services" shall mean all products and/or services provided directly by Company;
• “3rd–Parties” include all advertisers, partners and affiliate vendors that are included on, or linked to, the Company web site(s).

ORDERING ITEMS

Individuals: These terms of sale apply to all goods and services supplied by Rock On Ruby through www.rockonruby.co.uk. The website is governed by the following terms and conditions; they do not affect your statutory rights.

Placing an order
By ordering via our online checkout process, you are deemed to have placed an order with us. As part of our checkout process, you will be given the opportunity to check your order and to correct any errors before confirming. We will send you an order acknowledgement, detailing the products you have ordered.
The contract is subject to your right of cancellation (see below).

Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods, until we have received your order and accepted it (which we may do at our discretion).
Our acceptance of an order takes place when we despatch the order or send you confirmation by email even if your payment has been processed immediately.

We may refuse at our discretion to accept an order: 


(a) where we cannot obtain authorisation for your payment (eg via eCheque)
(b) if there has been a pricing or product description error; or

(c) if you do not meet any eligibility criteria set out in our terms and conditions.

(d) where goods ordered by you are not available; 

(e) if we do not deliver to your area;

Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Payment

Payment can be made by any of the options advertised on our website. Payment shall be due before delivery. If payment fails your order will be cancelled. There will be no delivery until clear funds have been received.

Payment online: Payments are taken vis SagePay and Payall. Our secure server software encrypts all your payment card details. The process scrambles all the information, allowing no unauthorised third party to intercept the data. Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a padlock next to the payment details in the relevant area of the website. No payment details will be stored on our system.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. During security checks we may ask for additional information or documentation to help support the data you supplied.

Please note: if payment is made via Paypal, we reserve the right to not ship to unconfirmed addresses.

Description and price of goods

We have taken care to describe and show items as accurately as possible. Product information is provided on www.rockonruby.co.uk If there is anything which you do not understand, or if you wish to obtain further information, please contact our customer services team via email on info@rockonruby.co.uk

Product images are for sales purposes only. We will make every effort to display colours accurately, however, variances can occur from computer to computer - we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images.
We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). 
We reserve the right to alter all product pricing without notice.

All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
Where we charge separately for packing (eg. shipping upgrades) and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this website. Please see the shipping page for more information.

Consumer right of return and refund

This clause only applies if you are a consumer.
If you are a consumer, you have a legal right to cancel a contract during the period set out below.
This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract is available from your local Citizens' Advice Bureau or Trading Standards office.
However, this cancellation right does not apply in the case of:

• any personalised or custom-made products or products made to your specification;

Right to cancel

You have the right to cancel this contract within 7 days without giving any reason.

The cancellation period will expire after 7 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or the last good or the last lot or piece (as the case may be).

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement, either via a letter to Rock On Ruby, 574 Manchester Road, Bury, Greater Manchester, BL9 9SW to info@rockonruby.co.uk

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for any additional costs arising if you chose a type of delivery above the free standard shipping offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than-



(a) 14 days after the day we receive back from you any goods supplied, or 

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or 

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. i.e if the item has been printed to order.

Delivery

We will deliver goods ordered by you as soon as possible to the address you give us for delivery, but in any event within 7 days of your order. However we reserve the right not to make deliveries to certain areas outside the United Kingdom unless our ordering form provides that facility.

Upon receipt of your order you may be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. Failure to do so may affect any warranty claims that you make thereafter.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, of the problem within 7 working days of the delivery of the goods in question.
If you do not receive goods ordered by you within 7 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 days from the date on which you ordered the goods.

Import Duty

Goods dispatched to other countries outside of the EU may be liable to Import Duty, Tax or VAT. When ordering from us you agree to pay any such Duties which may be imposed by your country's government.

If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.

Title for Consumers

Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.

Faulty Product, Damaged, or Dead on Arrival

Please note that any products returned to us which you claim to be defective will be checked and verified by our technicians. Any returned products that are not found to be defective will be returned to you and we shall charge you for the returned transport costs via your original payment method or hold the product until full payment has been received by us for the return transport costs.

If you notify a problem to us under this condition, our only obligation will be, at your option:


(a) to make good any shortage or non-delivery;

(b) to replace or repair any goods that are damaged or defective; or

(c) to refund to you the amount paid by you for the goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as above.

Limitation of Liability

The Company will not be liable to you for any loss or damage in circumstances where:


(a) There is no breach of a legal duty owed to you by the supplier or by its employees or agents;

(b) Such loss or damage is not a reasonably foreseeable result of any such breach;

(c) Any increase in loss or damage resulting from breach by you of any term of this contract.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

LINKS TO AND FROM OTHER WEBSITES

We try to limit any external links. Any links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. We may not be able to continuously review all of these third party websites and do not control / are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.

NEWSLETTERS

Rock On Ruby do not currently send out a newsletter and/or other informational emails (collectively referred to as "Newsletters") to Users.
However, commencing June 2018, we may look to introduce this functionality. Newsletters will only be sent to users who have completed our 'double opt in' sign up form via our Mailchimp sign up page. In these Newsletters, we may inform you about new services, features or products - soley related to Rock On Ruby. Users may choose to unsubscribe from the Newsletter at any time using the unsubscribe option at the bottom of the emails, or by writing to us at info@rockonruby.co.uk or following the unsubscribe link contained in each of the emails.

LICENCE AND COPYRIGHT

Rock On Ruby is a registered Trademark. The Company web site contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound and the entire content of the web site is copyrighted as a collective work under UK and International copyright laws. The Company owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works or in any way exploit, any of the content, in whole or in part. Except as otherwise expressly permitted under copyright law or these Terms, no copying, redistribution, retransmission, publication or commercial or non-commercial exploitation of downloaded material will be permitted without the express written permission of Company and the copyright owner. Elements of the web site are protected by trade dress, trademark, unfair competition and other laws and may not be copied or imitated in whole or in part, by any means, including but not limited to, the use of framing or mirrors.

Copyright Infringement

In accordance with UK and International law, any notifications of claimed copyright infringement should be sent to us immediately. Such notification can be sent by letter to: 574 Manchester Road, Bury, Greater Manchester, BL9 9SW to info@rockonruby.co.uk

Artwork: Our illustrated designs carried out by artist Dom & Ink are original artwork and automatically covered under UK copyright law.

Copyright Infringement – Digital Millennium Copyright Act

If operating in America: The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you are a copyright owner or an agent thereof and believe in good faith that materials hosted by Company infringe your copyright, you (or your agent) may send Company a notice requesting that the material be removed or access to it blocked by providing Company’s Copyright Agent with the following information in writing.

If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send Company a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA; see http://www.loc.gov/copyright for details. Notices and counter-notices with respect to this website should be sent to : 574 Manchester Road, Bury, Greater Manchester, BL9 9SW to info@rockonruby.co.uk

Company suggests that you consult your legal advisor before filing a notice or counter-notice. Also, be aware that there can be penalties for false claims under the DMCA.
Any rights not expressly granted in these terms are reserved.

OBLIGATIONS OF USER

Use of this website https://www.rockonruby.co.uk, as described below, is prohibited. These descriptions are guidelines and are not intended to be exhaustive or all-inclusive.

Illegal/Criminal Activity 
The Company web site may not be used in connection with criminal or civil violations of state, federal, or international laws, regulations, or other government rules or requirements. Such violations include theft or infringement of copyrights, trademarks, trade secrets, or other types of intellectual property; fraud; forgery; theft or misappropriation of funds, credit cards, or personal information; and threats of physical harm or harassment.

Security Violations : The Company web site may not be used in connection with attempts, whether successful or not, to violate the security of a network, service, or other system. Examples of prohibited activities include hacking, cracking into, monitoring, or using systems without authorization; scanning ports; conducting denial of service attacks; and distributing viruses or other harmful software.

Basic Security : User is responsible for maintaining the basic security of its computer system and to prevent its use by others in a manner that violates these Terms. Examples include: improperly securing a mail server so others can use it to distribute spam; improperly securing an FTP server so that it may be used by others to illegally distribute licensed software or media content. User is responsible for taking corrective actions on vulnerable or exploited systems to prevent continued abuse.

Threats : The Company web site may not be used to transmit materials of a threatening nature, including threats of death or physical harm, harassment, libel, and defamation.

Offensive Materials : The Company web site may not be used for the distribution of offensive materials, including obscene, pornographic, indecent, and hateful materials. Further, Users agree to adhere to the following requirements:
a. Comply with all laws, ordinances, statutes and applicable legislation and to respect all 3rd-party rights. In particular, User shall not: 


i. Provide, post or otherwise distribute content which is defamatory, threatening, disparaging, grossly inflammatory, false, misleading, fraudulent, inaccurate, unfair, contains gross exaggeration or unsubstantiated claims, violates the privacy rights of any 3rd-party, is unreasonably harmful or offensive to any individual or community; 

ii. Use or post any pornographic materials or any content that violates any applicable legislation for the protection of minors; or advertise or promote, offer or distribute any pornographic product or products which do not comply with any applicable legislation for the protection of minors; 


iii. Use or post, without authorization, any content protected by law (e.g. copyright, trademark, patent, utility patent, design patent or other intellectual property (IP) laws), or advertise, promote, offer or distribute any goods or services protected by law; 

iv. Use, post or promote any commercial practices considered unfair competition, including progressive customer acquisition practices (such as chain distribution systems, Ponzi schemes, illegal multi-level selling or pyramid sales).

5. You may not provide, post or otherwise distribute, User content / request personalised items that: 


i. Contain vulgar, profane, abusive, racist or hateful language or expressions, epithets or slurs, text, photographs, videos or illustrations in poor taste, inflammatory attacks of a personal, racial or religious nature; 

ii. Discriminates on the grounds of race, religion, national origin, gender, age, marital status, sexual orientation or disability, or refers to such matters in any manner prohibited by law or moral standards; 

iii. Violates or encourages the violation of any municipal, state, provincial, federal or international law, rule, regulation or ordinance; 

iv. Interferes with any User’s uninterrupted use of the Company website; 

v. Advertises, promotes or offers to trade any goods or services; 

vii. Uploads or transmits viruses or other harmful, disruptive or destructive files, material or code; 
viii. Disrupts, interferes with, or otherwise harms or violates the security of the Company web site or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the Company web site; 


WARNING: ANY VIOLATION OF THESE POSTING RULES THAT INVOLVES CRIMINAL CONDUCT OF ANY KIND WILL BE REFERRED TO LAW ENFORCEMENT AUTHORITIES UPON NOTICE RECEIVED BY COMPANY.

It is your responsibility to determine that your input into our site, including use of any 'comment' areas of on our blog, including your choice of your user name, conforms to the above conditions. If you notice any content which breaches these conditions, please notify us by post addressing your letter to: 574 Manchester Road, Bury, Greater Manchester, BL9 9SW to info@rockonruby.co.uk

SPAM : Spam is an unacceptable use of the Company web site. Examples of Spammy activity can include:


1. Sending e-mail with charity requests, petitions for signatures, or any chainmail-related materials. 

2. Sending bulk e-mail without identifying in the e-mail a clear and easy means to be excluded from receiving additional e-mail from the originator of the e-mail. The inclusion of an opt-out clause does not necessarily legitimize sending unsolicited e-mail. 

3. Sending e-mail that does not accurately identify the sender, the sender's return address, and the e-mail address of origin. 

4. Using Company facilities to violate what could reasonably be considered a violation of another Internet Service Provider's (ISP) acceptable use policy and/or terms of service. 

User is further prohibited from the following activities:


i. Employing any mechanisms, software or scripts when using the Company web site. However, the User may use the interfaces or software provided by Company within the scope of the services available on our web site and in accordance with these Terms;

ii. Blocking, overwriting, modifying and copying of any contents of the Company web site. 

iii. Distributing or publicly disclosing the contents of the web site or any of its terms, without written permission from Company, or

iv. Performing any actions that may impair the operability of the Company web site infrastructure, particularly actions that may overload said infrastructure, servers, bandwidth or other equipment or software

Indirect Access: A violation of these Terms by someone having only indirect access to the Company web site through a User, will be considered a violation, whether or not with User’s knowledge or consent.

General

In addition, these policies apply to any email or content transmitted by User, or on your behalf, that uses a Company account as a mailbox for responses or promotes content, hosted or transmitted, using Company facilities, or that indicates, in any way, that Company was involved in the transmission of such email or content.

The resale of Company products and services is not permitted, unless expressly permitted by these Terms or in a separate written agreement.
Violations of these Terms may result in immediate suspension or termination of your account and our services to you, immediate temporary or permanent filtering, blocked access or other action appropriate to the violation, as determined by Company, in its sole discretion.

When feasible, it is Company’s preference to give notice so that violations may be addressed voluntarily, however, we reserve the right to act without notice, when necessary, as determined by Company in its sole discretion. Company may involve, and will cooperate with, law enforcement, if criminal activity is suspected. Violators may also be subject to civil or criminal liability under applicable law. Refunds or credits are not issued in connection with actions taken for violations of these Terms.

Uses and Other Policies

A. When using our services, User warrants and represents that all of the data provided by you is accurate and complete. User shall report any modifications in the data to the Company web site, immediately upon any changes occurring.

B. You may only establish one (1) User account.

C. User warrants and represents that they are of legal age (18 or older) to use our web site, at their time of use, or that they are a legal entity, created by operation of law.

D. User may download or print a single copy of any portion of the content solely for personal, non-commercial use, provided they do not remove any trademark, copyright or other notice from such content.
Requests to use Company content for any purpose other than as permitted in these Terms shall be directed to Company at: info@rockonruby.co.uk

I. Company shall not be liable for User interactions with any 3rd-parties, businesses and/or individuals found on the Company web site or through the services provided. This includes, but is not limited to, payment and delivery of services, and any other terms, conditions, warranties or representations associated with such dealings. These dealings are solely between User and such 3rd-parties, businesses and/or individuals. User understands and agrees that Company is not responsible for any damage or loss incurred as a result of any such dealings. Company is under no obligation to become involved in disputes between Users of our web site, or between Users on our web site and any 3rd-party. In the event of a dispute, User agrees to release Company its officers, employees, agents and successors in rights, from claims, damages and demands of every kind, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and our service.

USER DATA, CONTENT, AND PARTICIPATION

Data Protection

Rock On Ruby recognizes that any data provided by User to us is extremely important and we shall, therefore, be particularly sensitive in handling such data. Users are advised that there are inherent security risks in transmitting data, such as emails, credit card or personal information, via the Internet, because it is impossible to safeguard completely against unauthorized access by 3rd-parties. Nevertheless, Company shall do what is reasonable to safeguard your data, subject to this cautionary limitation. Company will ensure that the website is maintained and kept up to date, that a current SSL certificate is in place and that payments are only taken via our secure payment system.

In particular, personal information will be transmitted via the Internet only if it does not infringe upon 3rd-party rights, unless the respective party has given prior consent in view of such security risks. Accordingly, Company shall not be held liable for any damages incurred as a consequence of such security risks or for any related acts of omission on our part.

PLEASE SEE OUR PRIVACY POLICY, STATED SEPARATELY, ON THE COMPANY WEB SITE.

Rights to Content Use

Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

When User posts content or contributions to the Company web site, User grants Company a limited, revocable, nonexclusive and non-assignable right of use for the respective content or contribution that Company is entitled to utilize for any purpose allowed by these Terms. In particular, Company is entitled to use said content or contribution posted by User for marketing or in any other way. Company may use User content or contributions in any form, format, or medium of any kind now known or later developed.

Although User grants Company a license, as stated above, WE DO NOT OWN USER CONTENT. This license grants us certain rights and also proscribes limitations of what we may do and not do with the content, more fully described as follows:


(a) Company may not sell or give away User content as permanent downloads or physical copies, alone or in a compilation;

(b) Company may not continue exercising the license after User provides us with a request for termination, as described below; 

(c) Company may not use, license or sub-license another party to use User/Member content outside of the Company web site; 

(d) Company may let other parties exercise these rights on the Company web site, which permits the license to become sub-licensed; 

(e) Company may exercise these rights without paying User any remuneration, royalties or other fees, whatsoever; 
(f) Company may exercise these rights throughout the Company web site(s), worldwide; 

User may grant similar licenses to others;

User may terminate the license at any time by following the steps described below: 


A. To request deletion of User content, User must send an e-mail to Customer Service at info@rockonruby.co.uk stating the e-mail address associated with the particular content you wish to delete, along with the words "Delete User Content" in the subject line. Please note that if User subsequently places the same or similar content on the Company web site, this deletion notice will become null and void.

B. Company grants a right of use over all user-posted content or contributions to its web site(s) to other Users. Copying, downloading, disseminating, distributing and storing of the contents of the Company web site is, with the exception of the cache memory when searching for Company web pages, prohibited, without Company’s express written consent.

C. All information, content, services and software displayed on, transmitted through or used in connection with the Company web site, with the exception of User content as defined herein, including for example, news articles, reviews, directories, guides, text, photographs, images, illustrations, audio clips, video, html, source and object code, trademarks, logos, and the like, as well as its selection and arrangement, is owned by Company, except for those items that are copyrighted and/or owned by their respective businesses or individuals.

E. Without limiting the generality of the previous paragraphs, User authorizes Company to share User-posted content across all web sites, to include User content in a searchable format accessible by other Users of the Company web sites, now in use or later developed, to place advertisements in close proximity to such User content, and to use User’s name, likeness and any other information in connection with Company’s use of the material User provides.

F. Prohibited uses do not include any other use that Company expressly authorizes in writing.

H. Company does not guarantee the accuracy, integrity or quality of the posted content on our web site and User may not rely on any of this posted content. Without limitation, Company is not responsible for postings by Users in the User opinion, message board, and forum or feedback sections of our web sites.

Unsolicited Idea Submission Policy

Company and its employees do not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new products or technologies, processes, materials, marketing plans or new product names. Please do not send us any original creative artwork, samples, demos or other works. The sole purpose of this policy is to avoid potential misunderstanding or disputes when company’s products or marketing strategies might seem similar to ideas submitted to us by others. We ask that you do not send your unsolicited ideas to company or any individual at company. If, despite our request that you not send us your ideas and materials, you still send them, please understand that company makes no assurances that your ideas and materials will be treated as confidential or proprietary.

REGISTRATION

To register with https://www.rockonruby.co.uk you must be at least 18 years of age.

Each registration is for a single user only, whether or not acting on behalf of a company or other organisation. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

User must complete the registration process by providing Company with current, complete and accurate information as prompted by the applicable registration form. User also will choose a password and a User name.

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

User is entirely responsible for maintaining the confidentiality of any password and account information. Furthermore, User is entirely responsible for any and all activities that occur under its account. User agrees to notify Company immediately of any unauthorized use of their account or any other breach of security. Company will not be liable for any loss that may incur as a result of someone else using User’s password or account, either with or without their knowledge. However, User could be held liable for losses incurred by Company or another party due to someone else using their account or password

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

We may deny access to any User, at any time, and for any reason. In addition, Company may, at any time, transfer rights and obligations under these Terms to any current or future Company subsidiary or business unit, or any companies or divisions or any entity that acquires Company or any of its assets.

DISCLAIMER

While the Company uses reasonable efforts to include accurate and up-to-date information, the Company specifically disclaims any and all responsibility or liability for the accuracy, content, completeness, legality, reliability, or operability or availability of information or material displayed in any and all Company web sites, either now operating or created in the future. The Company disclaims any responsibility or liability for the deletion, failure to store, mis-delivery, or untimely delivery of any information or material. The Company disclaims any responsibility or liability for any harm resulting from downloading or accessing any information or material on the Internet through the Company web site.

The Company does not make any warranties or representations regarding any data, service and/or information provided or made available by any user on any of the Company web sites or on any external web sites linked to them. In particular, the Company does not warrant or represent that said data, service and/or information is true or accurate, or that it fulfils or serves any particular purpose.

Without limiting the foregoing, under no circumstances shall the Company be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labour disputes, riots, insurrections, civil disturbances, shortages of labour or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of 3rd-parties, or loss of or fluctuations in heat, light, or air conditioning.

COMPANY WEB SITES AND ALL MATERIALS, INFORMATION, PRODUCTS AND SERVICES INCLUDED IN THE COMPANY WEB SITES, ARE PROVIDED "AS IS," WITH NO WARRANTIES EXPRESSED OR IMPLIED. THE COMPANY EXPRESSLY DISCLAIMS, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL EXPRESS, IMPLIED AND STATUTORY WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. THE COMPANY DISCLAIMS ANY WARRANTIES REGARDING THE SECURITY, RELIABILITY, TIMELINESS AND PERFORMANCE OF THE COMPANY WEB SITES. COMPANY DISCLAIMS, ANY WARRANTIES FOR ANY INFORMATION OR ADVICE OBTAINED THROUGH THE COMPANY WEB SITES. THE COMPANY DISCLAIMS ANY WARRANTIES FOR SERVICES OR PRODUCTS RECEIVED THROUGH OR ADVERTISED ON THE COMPANY WEB SITES OR RECEIVED THROUGH ANY LINKS PROVIDED BY THE COMPANY WEB SITES AS WELL AS FOR ANY INFORMATION OR ADVICE RECEIVED THROUGH ANY LINKS OR ANY USER CONTRIBUTIONS PROVIDED TO THE COMPANY WEB SITES.

THE USER UNDERSTANDS AND AGREES THAT THEY DOWNLOAD OR OTHERWISE OBTAIN MATERIAL OR DATA THROUGH THE USE OF THE COMPANY WEB SITES AT THEIR OWN DISCRETION AND RISK AND THAT THEY WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO THEIR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL OR DATA.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY IN ALL CASES. THE USER MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

THE COMPANY AND ITS WEB SITES ARE NOT RESPONSIBLE OR LIABLE FOR CONTENT POSTED BY USERS, 3rd-PARTIES, ACTIONS OF ANY 3rd-PARTY OR FOR ANY DAMAGE TO, OR VIRUS THAT MAY INFECT, A USER’S COMPUTER EQUIPMENT OR OTHER PROPERTY.

LIABILITY

The Company may modify, suspend, discontinue or restrict the use of any portion of the Company web site, including the availability of any portion of the content at any time, without notice or liability.

User acknowledge and agree that it is virtually impossible to achieve continuous, uninterrupted availability of the Company or any other, web site. While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period. Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Our liability (and that of our officers, directors, employees, shareholders or agents) of any kind (including our own negligence) with respect to our website or service for any one event or series of related events is limited to the total fees which you have paid to us in the 12 months before the event(s) complained of.

In no event (including our own negligence) will we be liable for any:


(a) economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings); 

(b) loss of goodwill or reputation; 

(c) special, indirect or consequential losses; or

(d) damage to or loss of data
(even if we have been advised of the possibility of such losses).

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

INDEMNITY

You agree to indemnify, defend and hold harmless the Company, its web site(s) and each of its respective advertisers, partners, suppliers, licensors, officers, directors, shareholders, employees, representatives, contractors, agents and sub-licensees, from any and all claims (including but not limited to claims for defamation, trade disparagement, privacy and intellectual property infringement) and damages (including attorneys' fees and court costs) arising from or relating to any allegation regarding: 


1. Your use of the Company web site(s); 

2. The Company's use of any your content or information, as long as such use is not inconsistent with these Terms; 

3. Information or material provided through your IP address, even if not posted by you or

4. Any violation of these Terms by you.

DISPUTE RESOLUTION. CONSUMER REVIEWS AND USE OF SOCIAL MEDIA

We endeavour at all times to provide high standards in retail and business and recognise and support the importance of the use of social media and the Internet to alert the public when such standards are not met. However, we believe that complaints should not be published in a manner that is unfair or unreasonable as to content and manner of publication and, for this reason, the following terms are agreed by yourself and ourselves to regulate how to proceed when you feel that reasonable standards have not been met.

If you post any comment on our service or products on any website other than the Company's website, you agree that:-


I) you will not include any statement that is untruthful or malicious.

II) you will do all that is possible to enable the Company to post to the same website a comment in response and ,if such is not possible, you will include such response in full in a comment posted by yourself on the same website

III) you will agree to participate in a form of alternative dispute resolution accredited by the Trading Standards Institute of the United Kingdom under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and recommended, as appropriate for the nature of the dispute, on request by the Company of the service operated at https://www.fearlesss.co.uk

GOVERNING LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts where the claim is brought by you. We nevertheless retain the right to bring proceedings against you for any threatened or actual breach of these terms and conditions in your country of residence, registration or business or any other relevant country.
We do not warrant that materials, services or information for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

MISCELLANEOUS

If any provision of these Terms is, for any reason, invalid and/or unenforceable, as determined in an appropriate Court of proper jurisdiction, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law. You agree to replace an invalid and/or unenforceable provision with a valid and/or enforceable provision that most closely approximates the intent and economic effect of the invalid and/or unenforceable provision and shall be interpreted most favourably, when possible, to the benefit of the Company.

Section Titles : The section titles used in these Terms are purely for convenience and carry with them no legal or contractual effect.

Incident Reporting : Any complaints regarding violations of these Terms by a User should be directed to customer services at info@rockonruby.co.uk Where possible, include details that would assist the Company in investigating and resolving the complaint (i.e. expanded headers and a copy of the offending transmission).

Complaints Procedure : We aim to provide a high standard of customer service, however, if you feel that this has not been met, please contact us by post: 574 Manchester Road, Bury, Greater Manchester, BL9 9SW or at info@rockonruby.co.uk

ONLINE ACCEPTANCE

You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

No person other than the parties to these terms and conditions are intended to benefit from them pursuant to the Contracts (Rights of Third Parties) Act 1999.

These Terms represent the entire understanding between the user and the Company and supersedes any prior statements or representations. THE USER AGREES TO THE TERMS OF THIS ONLINE AGREEMENT, by using the web site, it’s services, sign up, posting, downloading and uploading content, and understands that it is entering into a binding and legal agreement with Company.

You agree to file any claim regarding any aspect of this web site or these Terms within six (6) months of the time in which the events giving rise to such alleged claim began, or you agree to waive such claim. You also agree that no claim subject to these Terms may be brought as a class action or in any other jurisdiction than English courts.

Contact Information : Our contact details are as follows: 
574 Manchester Road, Bury, Greater Manchester, BL9 9SW to info@rockonruby.co.uk

These Terms and Conditions were updated, and became effective, on 15.05.2018

We recommend that you return your item to us on a Tracked delivery service. You will then be able to check when we have received your item safely.

Once we have received your returns: 

Please allow 5 working days for your refund to be processed. Refunds will be credited against the card used in the original purchase or sent back to your Paypal account if this was the method used. Please allow 5 to 7 working days for any funds to show back in your account - this is dependent on your bank provider.

If there are any issues with your Return being refused, we will contact you so please check your email.

International Orders - Exchange rates can fluctuate! 

Payments and refunds may be affected by this as we do not have any control over when funds are cleared.

You can talk to team on our chat desk on our website or you can e-mail them at supportsquad@rockonruby.co.uk! 

We respond to all enquiries within 1 working day.
We look forward to hearing from you! :)

If you add the wrong spelling, year, name or any other personalisation in your order, please contact us as soon as possible on this e-mail address: supportsquad@rockonruby.co.uk

We are super speedy at getting orders out, so if you don't check your order confirmation e-mail straight away, there is a chance we may have already printed and pressed your order, which is then non-changeable. 

Please do take care when entering any details to avoid any errors or mistakes. 

Right to cancel

You have the right to cancel this contract within 7 days. 

Please note that made to order items are exempt from the usual cancellation policy, please contact us ASAP as once an item has been personalised, we are not able to cancel this.

The cancellation period will expire after 7 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or the last good or the last lot or piece (as the case may be).

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement, either via a letter to Rock On Ruby, Tottington Conservative Club, Royds Street Bury, Greater Manchester, BL83NH to supportsquad@rockonruby.co.uk

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

 Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for any additional costs arising if you chose a type of delivery above the free standard shipping offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than-



(a) 14 days after the day we receive back from you any goods supplied, or 

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or 

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. i.e if the item has been printed to order.

If you have not received an item in your order, we sincerely apologise. Please contact our support squad staff on supportsquad@rockonruby.co.uk if this is the case. 

If the order is waiting for another item, which is out of stock, we may have sent the item we did have in stock on in advance, but you should have been contacted about this.

ORDERING ITEMS

Individuals: These terms of sale apply to all goods and services supplied by Rock On Ruby through www.rockonruby.co.uk. The website is governed by the following terms and conditions; they do not affect your statutory rights.

Placing an order
By ordering via our online checkout process, you are deemed to have placed an order with us. As part of our checkout process you will be given the opportunity to check your order and to correct any errors before confirming. We will send you an order acknowledgement, detailing the products you have ordered.
The contract is subject to your right of cancellation (see below).

Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods, until we have received your order and accepted it (which we may do at our discretion).
Our acceptance of an order takes place when we despatch the order or send you confirmation by email even if your payment has been processed immediately.

We may refuse at our discretion to accept an order: 


(a) where we cannot obtain authorisation for your payment (eg via eCheque)
(b) if there has been a pricing or product description error; or

(c) if you do not meet any eligibility criteria set out in our terms and conditions.

(d) where goods ordered by you are not available; 

(e) if we do not deliver to your area;

Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Our t-shirts & sweatshirts are unisex and have a relaxed fit, so we normally recommend taking the normal size for a male. The tops are then oversized on women.

The sizing is Mens sizing and we will usually include a conversion for ladies as a guide, eg Small = 8-10

The measurements for the sweatshirts are below and include chest, sleeves and length. We would advise that you check the size chart for these measurements and if you can compare to an existing sweatshirt that would act as a guide. Our chest measurements are from armpit to armpit.

FAIRWEAR SWEATSHIRTS:

Measurements are for the actual tops and are approximately:

XS Chest: 38-40" - Length 26" Sleeve 25"
S Chest: 42" - Length 27" Sleeve 25"
M Chest: 43-45" - Length 29" Sleeve 26"
L Chest: 48" - Length 29" Sleeve 27"
XL Chest: 50-52" - Length 30" Sleeve 27"
XXL Chest: 52-54" - Length 31" Sleeve 27"

These unisex sweaters have an oversized, relaxed fit, with a long sleeve length (approx 24-28" dependent on the top)

There should be more detailed information on each listing to state what size the model (or Team ROR!) are wearing.

If a top is personalised, this does make them non-refundable. So if you have any other queries, please do get in touch!

You can check out our sizes and see examples of people in our tops by heading to our size guide page:

https://rockonruby.co.uk/sizes

Yes! ALL of our t-shirts and sweatshirts are unisex :)

We recommend taking the standard size for Men. We usually include on the listings a conversion for ladies, eg Small = approx 8-10

For more information, see our Size guide:

https://rockonruby.co.uk/pages/size-guides