Ordered a T-shirt and sent an image of handwritten text to be added to it. When it arrived, some of the text was missing. Messaged customer service, thinking there may be an issue because it was a personalised item. But they apologised straight away and sent me a return label to return the item - with no extra cost to me. They added the missing text, dispatched the item on Friday and it was delivered on Monday. Item was perfect and matched the handwritten image I had sent. Most importantly, my sister loved it. Brilliant customer service. Would definitely order from ROR again.

This will turn out as well as you hope! I am so happy with the jumper for my husband. Used the size guide and was accurate. Creation and delivery was very quick. A very happy customer.

Ordered a personalised sweatshirt for my friends 50th. It arrived really promptly, seems to be excellent quality and best of all she was delighted with the gift. X

I ordered a personalised make up bag for a friend, which she absolutely loved. This is my second order from ROR, and it did not disappoint. Great quality, a fabulous gift and super speedy posting. Thank you again!

After getting one myself I now buy them for all my friends birthdays! Fab gifts and great choice of colour combinations

Fantastic quality and sizing . Would definitely order again . Already had a compliment when out wearing my happy hour jumper ❤️

This bag came quickly, its a great size, the print is amazing & I know I'll use this loads.

Thrilled with my new sweatshirt. Great quality & love the dark green with the baby pink numbers. Can't wait to wear this for my 60th birthday!

Love my new tote bag! I emailed the team & asked if I could have my initial in a different colour to those listed. They were super helpful & supplied the colour I wanted. The bag is a great size, not too big, not too small. Fully recommend

Great product, great price, great service.

Ordered 3 personalised sweatshirts and had emailed with a query/special request before ordering. Got an email back quickly and they were able to accommodate my request. Great communication throughout the process and arrived really quickly. We are delighted with the end result and quality of the sweatshirts. They look fab and are comfy to wear. Highly recommend :)

Great quality, very comfortable- and so cool! Already got lots of compliments:)

I love this jumper, it’s good quality, snuggly but not too heavy and it looks lovely on.

This is the 2nd item I have from Rock on Ruby. I ordered my t shirt for my birthday celebrations. The quality is fantastic. It looks great. Washed well. I loved it!! If you want it order it you won’t be disappointed!!

Bought a personalised year sweatshirt for my friends 60th. She absolutely loved it. True to size and great quality. Great idea for a special birthday. Lots of choice of colours too.