Terms & Conditions
Here is your fully updated Terms of Service with all fixes applied and existing compliant content retained:
TERMS AND CONDITIONS OF USE
This website is owned by Rock On Ruby Ltd (hereafter "Company"), whose registered office is at Rock On Ruby, Tottington Conservative Club, Royds Street Bury, Greater Manchester, BL8 3NH — Company VAT registration number is GB328364981. Company number 12107177.
THE FOLLOWING TERMS AND CONDITIONS OF USE AGREEMENT (hereafter "Terms") governs your use of our web site (hereafter "web site"). It is vitally important that you read the Terms carefully, as your use of the web site will automatically constitute your agreement to be legally bound by the terms and conditions set out herein. These Terms also govern your use or purchase of the products/services provided through or in connection with the web site (hereafter "services"). Each time you use our services, you acknowledge that you have read these Terms and agree to be legally bound by them. If you do not agree to be bound by these Terms, you may not use the web site(s) or the services provided by Company through its web site(s).
The following words used in these Terms shall have the following meanings:
- "Company web site" shall mean all web sites on which Company provides products and/or services.
- "Personal Information" shall mean all data and/or information provided by and about User, including email address(es), name, address, credit card, or other payment information, etc.
- "Company User" shall mean all Users of the Company web site(s) and services.
- "Company Products and Services" shall mean all products and/or services provided directly by Company.
- "3rd–Parties" include all advertisers, partners and affiliate vendors that are included on, or linked to, the Company web site(s).
ORDERING ITEMS
These terms of sale apply to all goods and services supplied by Rock On Ruby Ltd through www.rockonruby.co.uk. The website is governed by the following terms and conditions; they do not affect your statutory rights.
Placing an order
By ordering via our online checkout process, you are deemed to have placed an order with us. As part of our checkout process you will be given the opportunity to check your order and to correct any errors before confirming. We will send you an order acknowledgement, detailing the products you have ordered. The contract is subject to your right of cancellation (see below).
Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). Our acceptance of an order takes place when we despatch the order or send you confirmation by email, even if your payment has been processed immediately.
We may refuse at our discretion to accept an order: (a) where we cannot obtain authorisation for your payment; (b) if there has been a pricing or product description error; (c) if you do not meet any eligibility criteria set out in our terms and conditions; (d) where goods ordered by you are not available; (e) if we do not deliver to your area.
Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us as soon as possible, and in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Payment
Payment can be made by any of the options advertised on our website. Payment shall be due before delivery. If payment fails, your order will be cancelled. There will be no delivery until clear funds have been received.
Payments are taken via Credit Card, Shop Pay, PayPal, Google Pay, Apple Pay and Klarna. Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a padlock next to the payment details in the relevant area of the website.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. This is done only to confirm your identity; a credit check is not performed and your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. During security checks we may ask for additional information or documentation to help support the data you supplied.
Please note: if payment is made via PayPal, we reserve the right not to ship to unconfirmed addresses.
Description and price of goods
We have taken care to describe and show items as accurately as possible. If there is anything which you do not understand, or if you wish to obtain further information, please contact our customer services team via email. Product images are for sales purposes only. We will make every effort to display colours accurately; however, variances can occur from screen to screen and we cannot guarantee that your display accurately reflects the colour of the products. Your products may vary slightly from those images.
We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found, we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). We reserve the right to alter all product pricing without notice.
All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price. Please see the shipping page for more information on delivery charges.
CONSUMER RIGHT OF RETURN AND REFUND
This clause only applies if you are a consumer.
If you are a consumer, you have a legal right to cancel a contract during the period set out below. This means that during the relevant period, if you change your mind or for any other reason decide you do not want to keep a product, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract is available from your local Citizens' Advice Bureau or Trading Standards office.
Important — Personalised and Made-to-Order Products
In accordance with Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the statutory 14-day right to cancel does not apply to goods that are made to your specification or are clearly personalised. The majority of Rock On Ruby's products — including embroidered items, custom-printed garments, and bespoke gift products — fall within this exemption. Once your order has been confirmed and production has commenced, you are not entitled to cancel or receive a refund under the Consumer Contracts Regulations 2013.
If you wish to cancel a personalised or made-to-order order, you must contact us immediately after placing it. We will do our best to accommodate cancellation requests received before production has begun. Once production has commenced, we are unable to cancel or refund your order.
Right to cancel — non-personalised products
For any non-personalised products, you have the right to cancel your contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement, either via a letter to Rock On Ruby, Tottington Conservative Club, Royds Street Bury, Greater Manchester, BL8 3NH, or by contacting us via our website. To meet the cancellation deadline, it is sufficient for you to send your communication before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for any costs above our standard Tracked 48hr Delivery service). We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than: (a) 14 days after the day we receive back from you any goods supplied; or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods; or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You will have to bear the direct cost of returning the goods.
DELIVERY
We will deliver goods ordered by you as soon as possible to the address you give us for delivery. For non-personalised items, delivery will be made within 30 days of your order unless otherwise agreed. For personalised and made-to-order items, estimated production and delivery timescales will be indicated at the time of ordering. We reserve the right not to make deliveries to certain areas outside the United Kingdom unless our ordering form provides that facility.
Upon receipt of your order you may be asked to sign for the goods received in good condition. If the package does not appear to be in good condition, please refuse the delivery. Failure to do so may affect any warranty claims that you make thereafter.
If the goods we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing of the problem within 14 days of the delivery of the goods in question. If you do not receive goods ordered by you within the estimated delivery period, please contact us in writing as soon as possible.
Import Duty
Goods dispatched to countries outside of the UK may be liable to Import Duty, Tax or VAT. When ordering from us you agree to pay any such duties which may be imposed by your country's government. If you refuse to pay any Import Duty/Tax/VAT imposed and thereby prevent delivery of your order, you will remain liable for the purchase price of the product(s) and any Import Duty/Tax/VAT or penalty imposed by your government.
Title for Consumers
Title in any products ordered from us does not pass to you, the purchaser, until we have received and processed a valid payment, that payment has been made into our own bank account, and your order has been shipped.
FAULTY, DAMAGED, OR INCORRECT ITEMS
Your statutory rights under the Consumer Rights Act 2015 are not affected by anything in these Terms. If your item arrives faulty, damaged, or materially different from what was ordered, you are entitled to a repair, replacement, or refund as appropriate.
Any products returned to us which you claim to be defective will be checked and verified. Any returned products not found to be defective will be returned to you and we shall charge you for the return transport costs via your original payment method.
If you notify a problem to us, our obligation will be, at your option: (a) to make good any shortage or non-delivery; (b) to replace or repair any goods that are damaged or defective; or (c) to refund to you the amount paid by you for the goods in question.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition.
LICENCE AND COPYRIGHT
Rock On Ruby Ltd is a registered Trademark. The Company web site contains copyrighted material, trademarks and other proprietary information, including but not limited to text, software, photos, video, graphics, music and sound, and the entire content of the web site is copyrighted as a collective work under UK and international copyright laws. The Company owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, without the express written permission of the Company.
Elements of the web site are protected by trade dress, trademark, unfair competition and other laws and may not be copied or imitated in whole or in part by any means, including but not limited to the use of framing or mirrors.
Copyright Infringement
In accordance with the Copyright, Designs and Patents Act 1988 and applicable international law, any notifications of claimed copyright infringement should be sent to us immediately, either by letter to: Rock On Ruby, Tottington Conservative Club, Royds Street Bury, Greater Manchester, BL8 3NH, or via our contact form on the website.
Artwork: Our illustrated designs carried out by artist Dom & Ink are original artwork and are automatically protected under UK copyright law.
OBLIGATIONS OF USER
Use of this website https://www.rockonruby.co.uk as described below is prohibited. These descriptions are guidelines and are not intended to be exhaustive or all-inclusive.
Illegal/Criminal Activity: The Company web site may not be used in connection with criminal or civil violations of state, federal, or international laws, regulations, or other government rules or requirements. Such violations include theft or infringement of copyrights, trademarks, trade secrets, or other types of intellectual property; fraud; forgery; theft or misappropriation of funds, credit cards, or personal information; and threats of physical harm or harassment.
Security Violations: The Company web site may not be used in connection with attempts, whether successful or not, to violate the security of a network, service, or other system. Examples of prohibited activities include hacking, cracking into, monitoring, or using systems without authorisation; scanning ports; conducting denial of service attacks; and distributing viruses or other harmful software.
Basic Security: User is responsible for maintaining the basic security of its computer system and preventing its use by others in a manner that violates these Terms.
Threats: The Company web site may not be used to transmit materials of a threatening nature, including threats of death or physical harm, harassment, libel, and defamation.
Offensive Materials: The Company web site may not be used for the distribution of offensive, obscene, pornographic, indecent, or hateful materials.
Users further agree not to provide, post or otherwise distribute content or request personalised items that: (i) contain vulgar, profane, abusive, racist or hateful language or expressions; (ii) discriminate on the grounds of race, religion, national origin, gender, age, marital status, sexual orientation or disability; (iii) violate or encourage the violation of any applicable law, rule, regulation or ordinance; (iv) interfere with any User's use of the Company website; (v) upload or transmit viruses or other harmful, disruptive or destructive files or code; (vi) disrupt, interfere with, or otherwise harm or violate the security of the Company web site or any connected systems.
WARNING: ANY VIOLATION OF THESE POSTING RULES THAT INVOLVES CRIMINAL CONDUCT OF ANY KIND WILL BE REFERRED TO LAW ENFORCEMENT AUTHORITIES.
SPAM: Spam is an unacceptable use of the Company web site, including sending bulk unsolicited email, chain mail, or email that does not accurately identify the sender. Users must comply with all applicable anti-spam legislation including the Privacy and Electronic Communications Regulations 2003 (PECR).
REGISTRATION
To register with https://www.rockonruby.co.uk you must have the legal capacity to enter into a binding contract. Each registration is for a single user only. We do not permit you to share your user name and password with any other person.
User must complete the registration process by providing current, complete and accurate information. Responsibility for the security of any passwords issued rests with you. If you know or suspect that someone else knows your password, you should contact us immediately. Company will not be liable for any loss that may occur as a result of someone else using your password or account, either with or without your knowledge.
We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
DATA PROTECTION
Rock On Ruby Ltd recognises that any data provided by User to us is extremely important and we shall be particularly sensitive in handling such data. All personal information is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please see our Privacy Policy, stated separately on the Company web site, for full details of how we collect, use, and protect your personal data.
Users are advised that there are inherent security risks in transmitting data via the Internet. Nevertheless, Company shall take all reasonable steps to safeguard your data, including maintaining a current SSL certificate and processing payments only via our secure payment system.
LINKS TO AND FROM OTHER WEBSITES
Any links to third party websites on this website are provided solely for your convenience. We are not responsible for these websites or their content or availability and do not endorse or make any representations about them. If you decide to access any third party websites linked to this website, you do so entirely at your own risk.
EMAIL MARKETING
If you have given permission for email marketing, we may send you occasional emails regarding our services, new products, features or promotions solely related to Rock On Ruby. Users may choose to unsubscribe at any time using the unsubscribe option at the bottom of any email, or by contacting us directly. We comply with the Privacy and Electronic Communications Regulations 2003 (PECR) in all email marketing activities.
MOBILE TERMS OF SERVICE
Rock On Ruby — Last updated: 13th July 2026.
The Rock On Ruby mobile message service (the "Service") is operated by Rock On Ruby Ltd. Your use of the Service constitutes your agreement to these Mobile Terms. We may modify or cancel the Service or any of its features without notice. We may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to receive SMS/text messages from Rock On Ruby, you agree to receive recurring SMS/text messages from us to the mobile number you provided. Messages may include service-related updates, alerts, order notifications, and promotional offers.
You are not required to sign up for this programme in order to make any purchases, and your consent is not a condition of any purchase with Rock On Ruby. Your participation in this programme is completely voluntary. We comply with the Privacy and Electronic Communications Regulations 2003 (PECR) in all SMS marketing activities.
We do not charge for the Service, but you are responsible for any charges imposed by your mobile network provider. Message frequency varies. Message and data rates may apply.
You may opt out of the Service at any time by texting STOP to our SMS number or clicking the unsubscribe link (where available) in any text message. You will receive a one-time opt-out confirmation. No further messages will be sent unless initiated by you.
For support or assistance, text HELP to our SMS number or email supportsquad@rockonruby.co.uk.
To see how we collect and use your personal information, please see our Privacy Policy.
DISCLAIMER
While the Company uses reasonable efforts to include accurate and up-to-date information, the Company disclaims any and all responsibility or liability for the accuracy, content, completeness, legality, reliability, or availability of information or material displayed on the Company web site. The Company disclaims any responsibility or liability for the deletion, failure to store, mis-delivery, or untimely delivery of any information or material.
The Company does not make any warranties or representations regarding any data, service and/or information provided or made available by any user on any of the Company web sites or on any external web sites linked to them.
Without limiting the foregoing, under no circumstances shall the Company be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature or causes beyond its reasonable control, including without limitation Internet failures, computer equipment failures, electrical power failures, strikes, labour disputes, riots, fires, floods, storms, acts of God, war, or governmental actions.
THE COMPANY WEB SITE AND ALL MATERIALS, INFORMATION, PRODUCTS AND SERVICES ARE PROVIDED "AS IS," WITH NO WARRANTIES EXPRESSED OR IMPLIED, TO THE FULLEST EXTENT PERMITTED BY LAW.
LIABILITY
The Company may modify, suspend, discontinue or restrict the use of any portion of the Company web site at any time, without notice or liability.
Our liability (and that of our officers, directors, employees, shareholders or agents) of any kind with respect to our website or service for any one event or series of related events is limited to the total fees which you have paid to us in the 12 months before the event(s) complained of.
In no event will we be liable for any: (a) economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings); (b) loss of goodwill or reputation; (c) special, indirect or consequential losses; or (d) damage to or loss of data.
Nothing in these terms and conditions shall exclude or limit our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) any breach of the terms implied by the Consumer Rights Act 2015; or (iv) any other liability which cannot be excluded or limited under applicable law.
INDEMNITY
You agree to indemnify, defend and hold harmless the Company, its web site(s) and each of its respective advertisers, partners, suppliers, licensors, officers, directors, shareholders, employees, representatives, contractors, agents and sub-licensees, from any and all claims and damages (including legal fees and court costs) arising from or relating to: (1) your use of the Company web site(s); (2) the Company's use of any content or information you provide, as long as such use is not inconsistent with these Terms; (3) information or material provided through your IP address; or (4) any violation of these Terms by you.
DISPUTE RESOLUTION
We endeavour at all times to provide high standards in retail and business. If you have a complaint, please contact us in the first instance at: Rock On Ruby, Tottington Conservative Club, Royds Street Bury, Greater Manchester, BL8 3NH, or via our website contact form. We aim to resolve all complaints promptly and fairly.
If we are unable to resolve your complaint directly, you may refer your dispute to an accredited Alternative Dispute Resolution (ADR) provider. We are required under the Alternative Dispute Resolution for Consumer Disputes Regulations 2015 to signpost you to an ADR scheme. We use CEDR (cedr.com) as our ADR provider. You may also use the UK Government's online dispute resolution guidance at https://www.gov.uk/alternative-dispute-resolution-adr-dispute.
If you post any comment about our service or products on any website, you agree that: (i) you will not include any statement that is untruthful or malicious; (ii) you will do all that is possible to enable the Company to post a response to the same website.
GOVERNING LAW AND JURISDICTION
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts where the claim is brought by you. We nevertheless retain the right to bring proceedings against you for any threatened or actual breach of these terms and conditions in your country of residence or business.
We do not warrant that materials, services or information for sale on the website are appropriate or available for use outside the United Kingdom. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
MISCELLANEOUS
If any provision of these Terms is found to be invalid and/or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
No person other than the parties to these terms and conditions are intended to benefit from them pursuant to the Contracts (Rights of Third Parties) Act 1999.
These Terms represent the entire understanding between the user and the Company and supersede any prior statements or representations. By using the web site, its services, signing up, posting, downloading and uploading content, the User agrees to the Terms of this agreement and understands that it is entering into a binding and legal agreement with the Company.
Complaints Procedure: We aim to provide a high standard of customer service. If you feel this has not been met, please contact us at: Rock On Ruby, Tottington Conservative Club, Royds Street Bury, Greater Manchester, BL8 3NH, or via our website contact form.
Contact Information: Rock On Ruby, Tottington Conservative Club, Royds Street Bury, Greater Manchester, BL8 3NH.
These Terms and Conditions were last updated on 13 July 2026.