Shipping Policy
SHIPPING POLICY
Last updated: 13 July 2026
UK MAINLAND DELIVERY
Most orders are made and shipped within 1 working day. Some items have longer processing times — please refer to individual product listings for details.
Our print run is carried out at 9am every weekday. If you place your order after 9am, it should leave us the following working day.
| Service | Price | Estimated Delivery After Dispatch |
|---|---|---|
| Standard Shipping (Tracked 48) | £3.95 | 2–5 working days |
| Quick Shipping (Tracked 24) | £4.95 | 1–2 working days |
| Express Shipping (Royal Mail Special Delivery) | £8.95 | Next working day |
🚚 FREE Standard Shipping on orders over £50! 🚚
If you have any questions, please email us at supportsquad@rockonruby.co.uk.
HOW IT WORKS
Orders can arrive between 9am and 5pm. We cannot guarantee a specific delivery date unless the Express service is selected. If you require your order to arrive on or by a particular date, we recommend using our Tracked 24 or Express service.
At busier times of year (e.g. Christmas), postal services can slow down. We ask you to wait 7 working days after your order is marked as 'Dispatched' before contacting us for delivery updates.
If you are not available to accept delivery: Some smaller items (e.g. t-shirts, make-up bags) may be posted directly through your letterbox. For larger parcels, if there is no one at your delivery address to sign, a card will be left with details on how to organise a re-delivery or collection from your local Royal Mail sorting office. Royal Mail may also choose to leave your parcel with a neighbour.
It is the customer's responsibility to collect their parcel (ID will be required at the sorting office).
Failed Delivery Charge: If a parcel is not collected and is returned to Rock On Ruby, a Failed Delivery Charge of £6.95 will apply. This will either be deducted from any refund amount or charged separately for re-delivery. We will contact you before applying this charge.
Please check your email in the days following your order in case we need to contact you to confirm your address or make any amendments.
EXPRESS DELIVERY — £8.95
Sent via Royal Mail Special Delivery. Next working day delivery after dispatch. Express orders are prioritised and dispatched the next working day after your order is placed.
Orders placed at the weekend will be dispatched the next appropriate working day. Please let us know if you require your order by a specific date and we will do our best to accommodate this.
If the delivery address is inaccessible, a card will be left and you will need to contact Royal Mail to organise a re-delivery.
NON-MAINLAND UK DELIVERY
For orders going to Northern Ireland, Scottish Highlands, the Channel Islands, and Isle of Man on the Express service, please allow up to 2 working days for delivery after dispatch.
Affected postcodes include: AB, BT, DD8–11, GY, HS1–99, IM, IV1–56, JE, KA27–28, KW1–17, PA20–78, PH19–50, TR21–25, ZE1–99, BFPO.
IMPORTANT — DELIVERY ADDRESS
We will send your parcel to the delivery address provided with your order. You will receive a confirmation email with all your details. A different delivery address to your billing address can be given at checkout.
Please ensure your delivery address is correct at the time of ordering. We are unable to change the delivery address once your order has been placed.
Please note: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we are responsible for ensuring your goods are delivered to the address you provide. However, we cannot accept responsibility for parcels that are delayed, lost, or undeliverable due to an incorrect address being provided by the customer. In such circumstances, no refund will be issued for the lost parcel, though we will always try to assist where possible.
INTERNATIONAL ORDERS
All international items are sent tracked.
Please note our website holds an EORI number but does not hold a registered IOSS number. This means that depending on your country, you as the customer may be liable for VAT, customs charges, and any local handling fees upon receipt of your order. These charges are outside of our control and are the sole responsibility of the customer.
EU Delivery
From 1 July 2026, a flat €3 customs duty applies per customs item (HS code line) in an order, in addition to any VAT and local handling or processing fees.
A HS code is used by customs authorities to classify different types of goods. As different product types fall under different HS codes, each product type is treated as a separate customs item. For example:
- Sweatshirt: 6110209100
- T-shirt: 61091000
- Cap: 6505003000
If your order contains one sweatshirt, one T-shirt, and one cap, the €3 charge applies three times, resulting in a total duty of €9, plus any applicable VAT and local charges. These charges are outside of our control and must be paid by the customer on receipt.
USA & Canada
Tracked Shipping — approximately 4–10 working days after dispatch. Some orders can take up to 4 weeks to arrive in certain areas. Delays are rare but orders can occasionally be held in customs for reasons outside of our control.
Rest of the World
Tracked Shipping — up to 14 working days after dispatch. Some orders can take up to 6 weeks to arrive in certain areas. Delays are rare but orders can occasionally be held in customs for reasons outside of our control.
Once your parcel arrives in your destination country, it will be passed to your local postal service. We have no control over customs delays and cannot provide details on why or for how long a parcel may be held.
WHERE WE SHIP TO
- England, Scotland, Wales, Northern Ireland
- Europe
- USA & Canada
- Australia & New Zealand
QUESTIONS?
Feel free to contact us at supportsquad@rockonruby.co.uk — we're happy to help!
Many Thanks, Team ROR xx