You can talk to our lovely support squad staff on our chat desk on our website or you can e-mail them at supportsquad@rockonruby.co.uk!
We look forward to hearing from you!
Individuals: These terms of sale apply to all goods and services supplied by Rock On Ruby through www.rockonruby.co.uk. The website is governed by the following terms and conditions; they do not affect your statutory rights.
Placing an order
By ordering via our online checkout process, you are deemed to have placed an order with us. As part of our checkout process you will be given the opportunity to check your order and to correct any errors before confirming. We will send you an order acknowledgement, detailing the products you have ordered.
The contract is subject to your right of cancellation (see below).
Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods, until we have received your order and accepted it (which we may do at our discretion).
Our acceptance of an order takes place when we despatch the order or send you confirmation by email even if your payment has been processed immediately.
We may refuse at our discretion to accept an order:
(a) where we cannot obtain authorisation for your payment (eg via eCheque)
(b) if there has been a pricing or product description error; or
(c) if you do not meet any eligibility criteria set out in our terms and conditions.
(d) where goods ordered by you are not available;
(e) if we do not deliver to your area;
Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
We use Royal Mail as our UK delivery provider.
If we are sending a large parcel or something that needs to go very quickly we may use a courier company such as FedEx.
For International shipments they will be delivered by your local delivery service.
Right to cancel
You have the right to cancel this contract within 7 days without giving any reason.
The cancellation period will expire after 7 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or the last good or the last lot or piece (as the case may be).
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement, either via a letter to Rock On Ruby, Tottington Conservative Club, Royds Street Bury, Greater Manchester, BL83NH to supportsquad@rockonruby.co.uk
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for any additional costs arising if you chose a type of delivery above the free standard shipping offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than-
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. i.e if the item has been printed to order.
