Our Customer Service Opening Hours are:
9am-4pm Monday - Thursday
9am - 3pm - Friday
Saturday - Sunday - Closed
If you do contact outside of these hours, we will aim to respond within 24 hours but we really appreciate your patience if it takes any longer.
If you need any more help, please check out:
Thank you for shopping with us - you ROCK!
Team ROR! xx
Customer Service Enquiry Form
If you would like to contact us you can either use the red 'support/chat' button in the bottom left of the screen OR use the form below.
Please choose the correct drop down to let us know which department you would like to talk to, with a description of how we can help, so we can reply correctly.
Below is a description of each department to make sure you get the correct one.
Marketing - Any marketing, PR or News queries
Customer Service - Returns, Faults, Changes to Orders, Lost Parcels, Product Enquiries, Size Queries, Generic Product Questions
*If you are enquiring about an order, please let us know your 'order number' and upload any images of faults or issues you may be having*.
Wholesale - If you would like to order a large number of products
Feedback - If you have anything you want to let us know about, please get in touch as we aim to make your shopping experience as flawless as possible.
If you would like to make a return, please use the form below first to contact us.
Our address if you do need to send something to us is:
Rock On Ruby
1st Floor, Tottington CC
We look forward to hearing from you!
TEAM ROR XX