Our Customer Service Opening Hours are:

9am-4pm Monday - Thursday
9am - 3pm - Friday
Saturday - Sunday - Closed

If you do contact outside of these hours, we will aim to respond within 24 hours but we really appreciate your patience if it takes any longer.

If you need any more help, please check out:

FAQ's | RETURNS AND EXCHANGES | SIZE GUIDE

Thank you for shopping with us - you ROCK!

Team ROR! xx

Customer Service Enquiry Form

If you would like to contact us you can either use the red 'support/chat' button in the bottom left of the screen OR use the form below.

Please choose the correct drop down to let us know which department you would like to talk to, with a description of how we can help, so we can reply correctly. 

Below is a description of each department to make sure you get the correct one. 

Marketing - Any marketing, PR or News queries

Customer Service - Returns, Faults, Changes to Orders, Lost Parcels, Product Enquiries, Size Queries, Generic Product Questions

*If you are enquiring about an order, please let us know your 'order number' and upload any images of faults or issues you may be having*. 

Wholesale - If you would like to order a large number of products

Feedback - If you have anything you want to let us know about, please get in touch as we aim to make your shopping experience as flawless as possible.

If you would like to make a return, please use the form below first to contact us.

Our address if you do need to send something to us is:  

Rock On Ruby
1st Floor, Tottington CC
Royds Street
Bury
Gtr Manchester
BL8 3NH

We look forward to hearing from you!

TEAM ROR XX

Contact Us

Please fill out the form below to contact us about your enquiry. If you have an issue with an item you have received, please take a photo of the issue and upload using the file uploader in the form. Thank you and we will get back to you as soon as possible.

Name

E-mail

Phone

Department

-- Please Select Customer Service Manafacturing Delivery/Shipping Marketing/PR

Query Type

-- Please Select Sizing Enquiry Shipping Enquiry Checkout Enquiry Refund/Return Enquiry Marketing/PR/News Enquiry Collaboration Enquiry Wholesale Enquiry General Enquiry

Order #

-- Please Select

Please log in to select an order

Order Number if You Purchased as a Guest

How can we help?

Upload any files/images to help us with your enquiry.

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