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DELIVERY - APRIL 2020

We are currently open for business and processing orders as normal. Our workshop is completely isolated from visitors and any deliveries / collections are contactless.
We are working safely, with a much reduced team to ensure that we are able to process orders as quickly as possible.

Orders will be processed and shipped within 1-2 working days. They will then be shipped via Royal Mail:

https://www.royalmail.com/d8/coronavirus-changes-service

Deliveries will be sent via Royal Mail and are currently taking up to 5 working days in some areas. We do ask for your patience at this time in case of any external delays!

If you have any questions, please let us know at info@rockonruby.co.uk


FREE STANDARD DELIVERY - UK Orders Only (48 hr delivery - but please allow up to 5 working days at this time)

  • This takes approximately 3-5 working days to be delivered from date of shipping.
  • Orders can arrive between 9am and 5pm.
  • Orders may not require a signature upon delivery under the new coronavirus updates
  • If there is no one at your delivery address to sign for your parcel, a card will be left with details on how to organise a re-delivery (courier) or collection from your local sorting office (Royal Mail)
  • To ensure secure and undamaged delivery of your order, our delivery company will won't be able to leave your order "hidden" at the address. However, they may choose to leave this with a neighbour.
  • Re-deliveries can be made for all week days and some Saturdays.
  • Unfortunately we cannot guarantee a specific delivery date for Standard Delivery orders.
  • If you require your order to arrive on or by a particular date, we recommend that you use our 1st Class or Next Day service.
  • Once your order is displayed as 'Dispatched' please remember to allow at least 3 working days for your order to arrive.
  • At busier times of the year (eg. Christmas) postal services can slow down, we ask you to wait 7 working days after your order is 'Dispatched' before contacting us. 



EXPRESS DELIVERY - £7.95 (sent via Royal Mail's Special Delivery Service) This is not a guaranteed Next Day service at this time. Please allow 1-2 days for delivery.

  • Next Day Delivery Orders will be prioritised and willl be sent out the next working day.
  • Please let us know if you require your order by a certain date. If any items are out of stock then you will be informed asap!
  • All Next Day Delivery orders placed at the weekend will be dispatched the next appropriate working day.
  • If the delivery address is inaccessible, a card will be left and you will need to contact the courier to organise a re-delivery.
  • The parcel will be returned to the nearest courier depot. It is the customers responsibility to collect their parcel (ID will be required) 
  • If the courier parcel is not collected by the customer it will be returned to Rock On Ruby. The order will then be subject to a Failed Delivery Charge - £6.95. This will either be deducted from your refund amount or charged to your card once payment is taken for re-delivery.

Please Note: Orders on this service going to Northern Ireland and Scotland Highlands, the Channel Islands can take up to 2 Working Days to arrive on the Express Service. The postage charges are £7.95

Affected Postcodes include: Aberdeen: AB, BT, GY, HS1-99, IM, Inverness: IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-99, DD8-11, BFPO


IMPORTANT!

We will send out your parcel to the delivery address provided with your order. You will receive a confirmation email with all your details in. We will not be held responsible for parcels that are delayed, lost or unable to be delivered, due to the incorrect address being given. In these circumstances no refund will be given on missing parcels until the items are returned to us.
A different delivery address to your billing address can be given at the check out.

INTERNATIONAL ORDERS 

DELIVERY UPDATE APRIL - 2020.

Unfortunately, International delivery has been temporarily suspended at this time.

Ireland
Republic of Ireland Economy Shipping: Delivery up to 6 working days - FREE

Europe
Europe Economy Shipping: Delivery up to 6 working days - FREE

USA / Canada Delivery 
Standard Shipping: Delivery up to 10 working days - FREE 
*Some orders can take 2-3 weeks to arrive to certain areas. Delays are rare but orders can be held for checks in customs for reasons outside of our control.

Rest of the World 
Standard Shipping: Delivery up to 14 working days - FREE

Shipping And Handling for International Orders

  • Our couriers will deliver between 9am and 5pm, and will require a signature for your parcel on receipt.
  • Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
  • We're sorry but we can't change the delivery address of a parcel once your order has been placed.
  • If you are not available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.
  • Please note any charges relating to tax and customs duty are the sole responsibility of the customer.
  • Please note our courier company can not deliver to PO Box addresses
  • Orders going to Europe may be X-Rayed at Customs and are not permitted to include any liquids. This includes: Face Paints, Aerosols, Nail Varnishes etc
  • Please be aware that your parcel can be delayed by customs. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.

 

DELIVERY SCHEDULE

We aim to dispatch all (non personalised) orders within 24 hours - if this is not possible, we will inform the customer via email (where possible)

Most orders placed before 9:00 am, Monday - Friday (excluding public holidays) are dispatched on the same day. Any orders placed after 9:00 am will be sent out the next working day.

There will then be an estimated delivery time of 2-3 working days (Standard Delivery) unless this qualifies for a Next Day Delivery Service.

We print items to order. In the event your item is not in stock, we will email you with an approximate dispatch date, offer you an alternative or give you the option to cancel the item if you would rather not wait.

  • We will post to the address given by you when you place your order.
  • An automated email will be sent out to you to inform you that your order has been received and is being processed. Please allow 3 working days after this email before requesting to track your parcel.
  • If you need your item by a specific date then please let us know when ordering and we will let you know if your order will reach you by then. We will also advise you on the best postage service for your needs.
  • Delivery timescales are based on Royal Mail and our courier services and are subject to their terms and conditions.
  • Items returned to us undelivered will incur a re-delivery charge payable in advance of re-delivery. The original postage will not be refunded.
  • Our working days are Monday to Friday excluding UK public holidays. Please note that our offices close at 4pm on Fridays.
  • All items are delivered by post; unfortunately it is not possible for you to collect your item.
  • Please check your email in the days following your order in case we need to contact you to confirm your address details or make any amendments to your order etc.

  

Personalised T Shirt / Vest Tops / Hoodies

Custom Printed items must be paid for in advance, and are non-returnable.
Returns are only accepted where the fault is ours. 
Because all of our tops are produced on special customer request, they are exempt from the right of withdrawal (replacement). 
The law exempts products produced on "special request" from the right of withdrawal. This means, if you do not like one of our products or if it does not fit, you cannot return it.

We appreciate your understanding, as all of our shirts are manufactured on special requests.  

WHERE WE SHIP TO:

England! (April 2020)


QUESTIONS?

Let us know! Feel free to email us at supportsquad@rockonruby.co.uk
 
Many Thanks 
Holly and The Girls x

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