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Who do I talk to about my order?

You can talk to our lovely support squad staff on our chat desk on our website or you can e-mail them at supportsquad@rockonruby.co.uk! 

We look forward to hearing from you! 

When are my orders delivered from Rock On Ruby?

DELIVERY SCHEDULE

We aim to dispatch all (non personalised) orders within 24 hours - if this is not possible, we will inform the customer via email (where possible)

Most orders placed before 9:00 am, Monday - Friday (excluding public holidays) are dispatched on the same day. Any orders placed after 9:00 am will be sent out the next working day.

There will then be an estimated delivery time of 2-3 working days (Standard Delivery) unless this qualifies for a Next Day Delivery Service.

We print items to order. In the event your item is not in stock, we will email you with an approximate dispatch date, offer you an alternative or give you the option to cancel the item if you would rather not wait.

  • We will post to the address given by you when you place your order.
  • An automated email will be sent out to you to inform you that your order has been received and is being processed. Please allow 3 working days after this email before requesting to track your parcel.
  • If you need your item by a specific date then please let us know when ordering and we will let you know if your order will reach you by then. We will also advise you on the best postage service for your needs.
  • Delivery timescales are based on Royal Mail and our courier services and are subject to their terms and conditions.
  • Items returned to us undelivered will incur a re-delivery charge payable in advance of re-delivery. The original postage will not be refunded.
  • Our working days are Monday to Friday excluding UK public holidays. Please note that our offices close at 4pm on Fridays.
  • All items are delivered by post; unfortunately it is not possible for you to collect your item.
  • Please check your email in the days following your order in case we need to contact you to confirm your address details or make any amendments to your order etc.

Why is something missing from my order?

If you have not received an item in your order, we sincerely apologise. Please contact our support squad staff on supportsquad@rockonruby.co.uk if this is the case. 

If the order is waiting for another item, which is out of stock, we may have sent the item we did have in stock on in advance, but you should have been contacted about this.

How do I cancel an order?

Right to cancel

You have the right to cancel this contract within 7 days without giving any reason.

The cancellation period will expire after 7 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or the last good or the last lot or piece (as the case may be).

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement, either via a letter to Rock On Ruby, Tottington Conservative Club, Royds Street Bury, Greater Manchester, BL83NH to supportsquad@rockonruby.co.uk

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.